Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours early and if your local (St. Cloud and Kissimmee) most likely we will deliver sometimes on Fridays for Saturday house events but we will contact you later that Thursday to schedule.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. [company name] cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50¥ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards online. Checks will only be accepted for corporate,schooll or church events. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: If you need to cancel any payment maid it will become a rain check that can be used for up to a year. SORRY WE DONT DO REFUNDS.
Q: Do you require the full amount to be paid or a deposit?
A: Some orders require a $50 deposit with Credit Card or you can pay in full if you choose to.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15¥x15¥ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4¥ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: How Does Inclement Weather Affect My Inflatable Rental?
This question comes up whenever the local weather forecast is predicting inclement weather. We'll address the two most common weather concerns when renting an inflatable, rain and wind.
The only time rain is a real problem is when there is lightning and thunder present. Although no harm should come from lightning as the units are grounded, we want to play it safe and recommend that the kids not use the bounce house when there is ligntning and thunder. Otherwise, the decision to use a bounce house in the rain comes down to a matter of comfort. Is it too cold? Is it simply raining too hard? In some cases during warmer weather, a nice rainfall can be refreshing and fun for the kids. However, we want to use caution as the floor of the bounce house can become slippery when wet.
Q. What does rain water do to the bounce house? A. It gets it wet and nothing more. The blower is made for outdoor use and can be rained on for hours without issue. The inflatable structure itself does not provide "shelter" from the rain, as rain will get in through the side windows as well as up from the seams as wet air is being sucked into the unit by the blower. We like to say that when it is raining outside, it's raining inside too!
Q. Will the rental company setup in the rain? A. Of course it depends on the policies of the individual company, but Leaping To Fun does deliver rain or shine and gives you up until the time the driver arrives on the day of your event to cancel due to inclement weather. We've found that most companies will deliver in light rain, and most customers will accept delivery in mild rainy conditions.
Wind is a significantly bigger threat than rain, or just about anything else in terms of the safety of the participants of a bounce house. The typical bounce house structure is anywhere from 13'x13'12' to 24'x20'x18' in size. As you can imagine, and have possibly witnessed on the news, that a structure of this nature will act as a "sail" in windy conditions. The question is, is the "sail" anchored well enough to endure windy conditions without blowing free of its anchors and tumbling across the yard or worse, flying up into the air? There are two major preventions of this horrible calamidy starting with a strict "no 15mph (or above) sustained wind setup" policy. No company should ever setup an inflatable in conditions where the wind is blowing at 15mph or more sustained, period. Also, units that are setup in wide open areas where there are no structures blocking wind gusts can be dangerous. The second prevention measure is to properly secure the inflatable to the ground. For a standard square bounce house, there are 4 anchor points, one at each corner. On larger units such as giant slides, there are additional anchor points midway up on the sides in order to prevent sway. Properly securing and anchoring an inflatable in conditions that don't exceed 15mph sustained winds, will result in a perfectly safe installation with regard to wind.
In conclusion, bounce houses can be used in inclement weather safely if applying the correct knowledge to the situation. No sustained winds of 15mph or over. No lightning and thunder. Always rent from an established company with proper state and local certifications, insurance and training program for their installers. Always inspect the installation of an inflatable to ensure that all corners are secured properly. And finally, heed any safety warnings and rules posted on the inflatable prior to use. We all want the kids and their parents to have fond memories of their bounce house experience, and with a bit of precaution, every bounce house party can be safe, fun and a great memory for all!
Still have a question? Call or Write: Isaias@leapingtofun.com 407-891-0915